At Complete Innovations, we know that our service to our customers does not end on activation, we are here to support our customers on the use of our products on a daily basis. Whether a customer calls into Technical Support, Training, or anything else related to the usage of our Solutions, Customer Satisfaction is our number one priority!
Technical Support Mandate
Joey Martino, Technical Support Manager Linked In
Brad Freeman Manager, Technical Support and Client Satisfaction Linked In
Effectively and rapidly respond to Customer enquiries related to Complete Innovations Inc. products.
Quickly analyze the Customer’s issue, refer to the appropriate resource material or consult internal experts and provide the Customer the appropriate solution in a timely manner.
Follow up with the Customer throughout the process to ensure that their enquiries or issues have been resolved to their satisfaction.
Our goal is to answer all inbound Support calls during Regular Hours in less than 1 minute and all After Hours Support calls within 30 minutes.
Support calls will be resolved during the first call where possible. In cases where calls cannot be resolved, ticket numbers will be provided with clearly defined next steps and follow-up call-backs to the Customer. Continual follow-up will be performed on tickets until the ticket has been resolved to the Customer’s satisfaction.